Frequently Asked Questions

Our full Terms and Conditions can be viewed via the link in our footer.

 

However, here is a summary of the way we like to work with customers in order to guarantee 5 star service and a great gifting experience.

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If there is anything wrong with your order, for example you have been sent the wrong items, there is some damage to your order, or your order is lost in transit, then we will endeavour to put this right as soon as is humanly possible, either by a full or partial replacement of the items affected, or by offering a full or partial refund on return of the affected items. Any problems should be notified to us via email within 24 hours of receipt of your order, and we will aim to provide a response with our proposed resolution within 24 hours of receipt of your email.

 

Our primary course of action will always be to replace incorrect, damaged or lost items. We appreciate that our products are being bought as gifts and that time is of the essence, therefore replacement products will be shipped out to you or your recipient on a next working day shipping service on either the same working day as we receive your email (if at all possible) or on the very next working day. 

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If it is not practical or possible to solve problems via replacement or products, a full or partial refund may be deemed appropriate. If this is the case, your refund will be issued by us as soon as this is decided upon as the appropriate and agreed course of action, and as soon as products have been returned to us (if appropriate). We will not unnecessarily hold onto customer payments, but please appreciate that sometimes problems require some investigation to establish the cause of the problem, particularly when items are delayed in transit, and we need to communicate with our couriers to establish the location and status of your order. 

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Please note that depending on your method of payment and your particular card issuer, payments can take a few days to arrive back into your account.